[Hiring] Customer Onboarding Manager @NetVendor

Role Description

We're looking for a motivated Document Processor Supervisor to lead a high-performing team at the heart of our operations. If you love bringing order to complexity, developing people, and driving continuous improvement, this role is for you.

Responsibilities

• Customer Onboarding
  • Serve as the main point of contact for new PMC customers from contract signature through vendor activation.
  • Lead structured kickoff meetings to define success criteria, timeline, and roles across both PMC and NetVendor teams.
  • Work with Sales and the Director of Customer Growth to transition new accounts with complete context, defined success criteria, and clear expectations.
  • Drive customer engagement through regular updates, proactive guidance, and milestone tracking.
  • Coordinate account provisioning, integrations, and data setup.
  • Maintain customer momentum and excitement through proactive communication and issue resolution.
• Customer Adoption
  • Ensure PMCs are vendor-ready and equipped to drive vendor enrollment campaigns internally.
  • Collaborate with Customer Relationship Managers (CRMs) to create adoption plans and ensure a seamless handoff into ongoing relationship management.
  • Track and report on key onboarding KPIs, including time-to-launch, vendor enrollment rates, and customer satisfaction.
  • Identify risks or bottlenecks early and take corrective action to keep launches on track.
  • Provide structured feedback to Product, Operations, and Enablement teams on process improvements and documentation to scale onboarding efficiency.
  • Deliver a best-in-class onboarding experience that reinforces NetVendor’s value and accelerates revenue realization.

Qualifications

• Proven ability to lead customer-facing implementations with measurable outcomes (time-to-value, adoption rates, satisfaction).
• Exceptional project management and communication skills, able to coordinate multiple stakeholders and timelines.
• Strong executive presence and comfort facilitating kickoff meetings and client updates.
• Experience partnering with Sales, Operations, and Customer Success to ensure seamless handoffs.
• Data-driven mindset with comfort using project management or CRM tools for tracking progress and reporting results.
• Organized, empathetic, and energized by helping customers achieve success and realize revenue quickly.

Benefits

• Medical, dental, and vision insurance.
• HSA, FSA, and DCFSA.
• Long- and short-term disability insurance.
• Company-paid standard life insurance.
• Generous paid time off policy.
• Paid holidays: 7 per year + 1 floating holiday.
• Maternity Leave.
• 401(k) with company match.
• Employee Assistance Program.