[Hiring] Customer Service Advisor @Vita Health Group

Role Description

Are you looking for a customer service role that will really make a difference to lives? A role that will complement your busy life schedule at hours to suit you?

Being a customer service advisor is a very rewarding but also sometimes challenging job, every day is different to the last and there is a lot to learn. The journey starts with booking the initial treatment, whether that is for our Physiotherapy or Mental Health service all the way through to discharge. Our customer service advisors ensure the smoothest journey for our patients.

The role itself involves mainly phone-based customer service support but does also encompass a range of administrative responsibilities that support alongside the calls.

If you feel you can help us to make a difference to a patient's life then keep reading to see if you are interested in the role and what we have to offer.

The location for the role is remote-based working, within a fantastic team of around 20 people.

The shifts are between 8am - 6.30pm Monday - Friday and Saturday 8am - 5pm. Some examples of shifts are:

• 8am-4pm
• 9.30-5.30
• 10.30-6.30

You will only need to work 1 half a Saturday a month, with the shift being either 8am-12.30 or 12.30-5pm.

Ideally, you would have experience working in a fast-paced contact centre environment, as we need individuals who have the personal resilience to work in a high pressured, fast-paced role.

On top of your salary of £24,882 pro rata we offer:

• 33 days holiday (including Bank Holidays)
• Pension scheme
• Time off for your birthday
• Plus many other great benefits

What will you be doing?

• Working as part of a team of 20+ direct colleagues supporting clinical teams with over 300 colleagues
• Contacting Clients to book their Physiotherapy or Mental health treatments within the agreed timeframe
• Efficiently handling a share of our 400 daily incoming calls to our National Service Centre
• Identify and effectively dealing with any problems where appropriate
• Ensuring any client or patient telephone enquiries are replied to in a correct and confident manner
• Correspond and converse with our nationwide network of treatment clinics
• Ensuring good housekeeping for data protection and information security requirements
• Call back and respond to voicemails

Qualifications

• Customer service experience
• Intermediate IT level required
• Personal resilience for a fast-paced office environment
• Good interpersonal and communication skills, with a can-do attitude
• Good organisational skills
• Self-motivating
• Good attention to detail and accuracy is required
• Excellent written and spoken English
• An awareness of and commitment to supporting and facilitating diversity and inclusion
• Self-sufficient

Requirements

• 2+ years office and administrative experience (desirable)
• NVQ Level 2 Business and Administration (desirable)
• Experience working in a busy office environment (desirable)

Benefits

• 33 days holiday (including Bank Holidays)
• Pension scheme
• Time off for your birthday
• Many other great benefits