[Hiring] Customer Service Advisor @Vita Health Group

Role Description

Are you looking for a customer service role that will really make a difference to lives? A role that will complement your busy life schedule at hours to suit you?

Being a customer service advisor is a very rewarding but also sometimes challenging job. Every day is different, and there is a lot to learn. The journey starts with booking the initial treatment, whether that is for our Physiotherapy or Mental Health service, all the way through to discharge. Our customer service advisors ensure the smoothest journey for our patients.

The role involves mainly phone-based customer service support but also encompasses a range of administrative responsibilities that support alongside the calls.

If you feel you can help us to make a difference in a patient's life, then keep reading to see if you are interested in the role and what we have to offer.

The location for the role is remote-based working, within a fantastic team of around 20 people.

• Shifts are between 8am - 6.30pm Monday - Friday and Saturday 8am - 5pm.
• Some examples of shifts are 8am-4pm, 9-5, 9.30-5.30, or 10.30-6.30.
• You will only need to work 1 half Saturday a month, with the shift being either 8am-12.30 or 12.30-5pm.

Please note this role may close early due to a high number of applications.

Ideally, you would have experience working in a fast-paced contact centre environment, as we need individuals who have the personal resilience to work in a high-pressure, fast-paced role.

If any of the above applies to you, Vita Health has the perfect role for you!

On top of your salary of £24,882 pro rata, we offer:

• 33 days holiday (including Bank Holidays)
• Pension scheme
• Time off for your birthday
• Many other great benefits

Qualifications

• Customer service experience
• Intermediate IT level required
• 2+ years office and administrative experience
• Personal resilience for a fast-paced office environment
• Good interpersonal and communication skills, with a can-do attitude
• Good organisational skills
• Self-motivating
• Good attention to detail and accuracy is required
• Excellent written and spoken English
• An awareness of and commitment to supporting and facilitating diversity and inclusion
• Self-sufficient

Requirements

• NVQ Level 2 Business and Administration (Desirable)
• Experience working in a busy office environment (Desirable)

Benefits

• Competitive salary
• Flexible working options
• Comprehensive benefits package