[Hiring] Customer Service Adviser @HRS Talent Solutions

Role Description

The Customer Service Adviser – Membership Renewals role involves providing clear answers to membership-related inquiries and maintaining accurate enquiry records. This position is suitable for someone beginning in support who is willing to learn a membership system.

• Respond to straightforward questions regarding membership renewals.
• Understand requests and check permitted records.
• Explain documented steps and ensure questions needing review reach the right person.
• Handle various member inquiries, such as locating renewal pages and checking account statuses.

Typical tasks include:

• Finding the correct membership record using approved identifying details.
• Reading recent exchanges to avoid asking for previously provided information.
• Explaining existing renewal steps using current guidance.
• Confirming recorded statuses or dates as permitted.
• Noting failed online submissions for the appropriate team.
• Asking focused questions when information is insufficient.
• Recording responses and outstanding actions under the correct account.
• Referring disputed fees and unusual account changes for decisions.

Careful wording is crucial; for example, “your renewal is complete” differs from “we received your renewal request.” Accurate communication is essential to avoid misunderstandings.

Office administration tasks include:

• Identifying questions, sources checked, and next actions without unnecessary copies of private details.
• Linking new information to existing inquiries when applicable.
• Using current approved pages for outdated links and flagging them for content owners.

This role does not require past membership-sector experience, as training will cover necessary knowledge. Clear writing, attention to detail, and the ability to work independently are more valuable than sales experience.

Qualifications

• Clear writing skills.
• Ability to compare dates and check information before responding.
• Comfortable working independently in a home office.
• Familiarity with email, web forms, and online customer records (can be learned).

Requirements

• No past membership-sector experience required.
• Willingness to learn the employer’s product and processes.
• Ability to explain available renewal steps and answer related questions.

Benefits

• Full-time or part-time options available.
• Salary range: £55,575–£59,475 per year for a 37.5-hour full-time week; part-time pay pro rata.

How to apply

Please share an example of how you check a date or important detail before passing it on to someone else. A concise explanation is sufficient, and no specialist membership knowledge is expected at the application stage.

If selected for further steps, you may be asked to submit an application through the company’s website. Follow any instructions provided to avoid duplicate entries.