[Hiring] Customer Service & Administrative Virtual Assistant @20four7VA

Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. The client is seeking a highly organized and professional Customer Service & Administrative Virtual Assistant to support the daily operations of a growing service-based business.

This role will serve as the primary point of contact for customers, handling:

• Inbound calls
• Appointment scheduling
• Lead follow-ups
• General administrative coordination

The ideal candidate is an excellent communicator with:

• A strong phone presence
• Exceptional organization skills
• The ability to manage multiple tasks while delivering outstanding customer service

The VA will also assist with maintaining the company’s online presence by:

• Managing reviews
• Responding to inquiries across lead platforms
• Supporting social media engagement

Qualifications

• 3+ years of experience in customer service, administrative support, or virtual assistance
• Strong American or near-native English accent with excellent phone communication skills
• Excellent written communication and email management abilities
• Highly organized with strong attention to detail
• Comfortable handling inbound calls and customer inquiries
• Experience with scheduling, calendars, and CRM systems
• Ability to multitask and manage priorities in a fast-paced environment
• Reliable, proactive, and able to work independently

Requirements

• Communication: Phone systems, Gmail / Google Workspace
• Scheduling: Google Calendar or similar
• CRM / Lead Tracking: CRM systems or lead tracking spreadsheets
• Online Platforms: Google Business Profile, Angi, Yelp
• Social Media: Facebook, Instagram, or similar platforms
• Admin Tools: Google Docs, Sheets, or Microsoft Office

Benefits

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Work Schedule

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday
• Daily Working Time: Within standard business hours (exact hours to be confirmed), PDT

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement