[Hiring] Customer Sales Representative @eRecruiter

Role Description

Our client is a fast-growing Nigerian e-commerce company operating multiple consumer product brands. They are seeking to hire a confident, target-driven, and organized Customer Sales Representative to manage high-volume customer interactions through phone calls and WhatsApp.

The ideal candidate will be responsible for:

• Confirming customer orders
• Converting interested customers into confirmed orders
• Following up on deliveries
• Maintaining accurate CRM records
• Ensuring orders are successfully delivered

Qualifications

• 2–3 years of experience in sales, telesales, customer service, call centre operations, or e-commerce
• Experience in Cash-on-Delivery (COD) e-commerce or a high-volume call centre environment is an advantage
• Minimum qualification of OND
• Strong verbal communication and telephone selling skills
• Confident, persuasive, customer-focused, and target-driven
• Experience using CRM systems and maintaining accurate customer records
• Proficiency with WhatsApp Business and managing multiple customer conversations
• Basic knowledge of Microsoft Excel or Google Sheets
• Strong organisational and time-management skills
• Ability to work independently in a remote environment
• Must have a stable internet connection, functional smartphone, and suitable home workspace

Requirements

• Contact customers promptly to confirm orders and follow up with unreachable customers
• Engage undecided customers using product knowledge and consultative selling techniques
• Convert customer interest into confirmed orders
• Follow up with customers scheduled for delivery
• Update customer and order statuses accurately in the CRM
• Respond promptly and professionally to customer enquiries, complaints, and repeat orders via WhatsApp
• Capture orders received through WhatsApp and social media channels into the CRM
• Maintain accurate product pricing information on WhatsApp Business
• Collect and share relevant customer feedback and testimonials
• Maintain accurate records of customer interactions, orders, payment status, delivery status, and other relevant information
• Ensure all required order details are completed and updated in the CRM
• Monitor outstanding orders and ensure no customer remains unattended
• Identify and escalate unusual customer patterns or data discrepancies
• Follow up with delivery agents on dispatched orders
• Track outstanding deliveries and escalate unresolved issues promptly
• Coordinate customer returns and replacements with the relevant teams
• Record logistics and delivery-related information accurately
• Use Google Maps where required to verify delivery distances and logistics costs
• Monitor product availability and communicate potential stock shortages to the relevant team
• Prepare daily reports covering calls made, orders confirmed, delivery follow-ups, and outstanding issues
• Participate in team meetings and complete assigned follow-up actions

Company Description