[Hiring] Customer Retention Specialist @ACHIEVE TEST PREP

Role Description

Achieve is seeking a dedicated and experienced Retention Specialist to join our Customer Success Team. In this position, you’ll play a vital role in enhancing the customer experience, maintaining satisfaction, and applying proven retention strategies to help customers stay engaged while driving revenue growth.

• Initiate outbound calls to retain customers and collect payments over the phone
• Provide resolution to customer issues or concerns by asking probing questions
• Identify the root cause of why a customer is choosing to leave the program
• Attempt to overcome objections and retain customers with approved responses and solutions
• Ability to be effective in negotiation skills to net results and meet productivity objectives
• Researching and selling company’s products and offers most likely to help customers
• Maintain and strengthen loyalty in customer relationships through friendly, professional, and accurate communication
• Maintain an acceptable retention save level and Department policies as well as schedule adherence (for shifts, breaks and lunches)
• Assist in maintaining and monitoring electronic data for established customers
• Assist with administrative duties and projects as assigned within the Department

Qualifications

• Must be highly motivated and eager to earn hourly rate plus commission
• Must be able to write and speak fluently in English & have superior phone etiquette skills
• Professional sales or retention experience
• Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals
• Experience handling difficult and irate customers
• Problem-solving, critical thinking and decision making skills
• Comfortable working with Google Suite products
• Data Entry accuracy
• Proficient in basic math skills

Requirements

• Flexible schedules are available Monday through Friday 12:00 PM - 8:00 PM EST

Benefits

• Type: Full Time
• Schedule: Flexible schedules are available weekdays between 10 AM and 8 PM Eastern
• Salary: $7 p/h + commission
• Remote: 100% Online; home-based OUTSIDE of the USA