[Hiring] Customer Retention Specialist @Remote World

Role Description

We are seeking a Customer Retention Specialist to proactively engage at-risk customers and implement strategies to reduce churn. Your work will directly protect and grow recurring revenue.

Key Responsibilities

• Identify and reach out to at-risk customers with targeted save offers.
• Analyse churn data and identify patterns and root causes.
• Develop and execute retention campaigns across email, phone, and chat.
• Collaborate with CS, product, and marketing teams on retention initiatives.
• Track and report on retention rates and campaign effectiveness.

Requirements

• 2+ years of customer retention, success, or support experience.
• Excellent interpersonal and persuasion skills.
• Data-driven approach to identifying at-risk segments.
• Experience with CRM and customer engagement tools.
• Resilient, empathetic, and commercially motivated.