[Hiring] Customer Relationship Representative @Secur-Serv

Role Description

The Customer Relationship Representative provides accurate, professional, courteous, and timely responses to candidate inquiries via telephone, email, and chat for LSAT programs. Efficiently processes candidates’ inquiries, researches, and resolves candidate concerns. Responsible for representing LSAC, providing first-level telephone, email, and chat support to LSAC registrants in a fast-paced Contact Center. Works under the supervision of the Director of Customer Relationships assisted by the Supervisory team.

We have a flexible schedule, where the CRR enters their availability to work various shifts between 9:00am - 9:00pm, and then are scheduled up to 29 hours a week.

• Must be available to work 40 hours a week for your first 2 weeks for paid training.
• All CRRs must be available and are scheduled to work a minimum of eight weekends a year to meet our client's needs.

Qualifications

• High School Diploma or GED
• Minimum 2 years of customer service experience
• Strong verbal skills, including a clear speaking voice, strong language skills, excellent diction, and tone.
• Ability to write in a clear and concise manner
• Strong grammar, punctuation, and proofreading abilities
• Knowledge of Microsoft Office, Windows, Adobe Acrobat, Excel
• Strong focus on customer service skills, with a focus on problem resolution and first contact resolution.
• The ability to maintain professionalism and work well under pressure in a production environment.
• Upbeat, positive disposition and attitude is required.
• Cooperative, flexible, and being adaptable to change is necessary.
• Strong interpersonal skills and ability to collaborate well with other staff as a team player in a contact center environment.

Requirements

• Ability to work with LSAC application
• Familiarity with higher education admission procedures and concepts, such as transcripts

Benefits

• Explore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career.
• Free wellness and mental health resources via our Employee Assistance Program (EAP) available for help with life's stresses and up to three visits with a professional.

Company Description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.