[Hiring] Customer Relations Specialist II @Conch Technologies

Role Description

The Customer Service Rep's (CSR) primary role is to key received order requests into multiple systems for internal and external order submissions. This includes:

• Compiling, verifying accuracy, and sorting information to prepare source data for computer entry.
• Entering customer orders to ensure complete customer satisfaction in a timely manner.
• Reviewing the order for deficiencies or errors, correcting any incompatibilities, and verifying that the order submission is accepted.
• This role is a non-customer-facing position, working with internal POC with limited to no interaction with customers.
• Requires a GSA background check working with Federal accounts.

Qualifications

• Computer and technical skills - 2 or more years of experience including Microsoft suite.
• Attention to detail, multi-tasking, and problem solving.
• Telecom knowledge or background is preferred including managed services, Data, Voice, Ethernet, DWDM, SRE, DIA, SD-WAN.

Requirements

• Work independently on case orders and, at times, with other groups to request additional order information necessary to complete order submissions.
• Check source documents for accuracy.
• Verify data and correct data where necessary.
• Obtain further information for incomplete documents.
• Combine and rearrange data from source documents where required.
• Enter data from source documents into the computer systems and forms.
• Check completed work for accuracy.
• Comply with data integrity and security policies.
• 2 or more years of computer and technical skills experience.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.