[Hiring] Customer Program Specialist @Intuitive

Role Description

The Customer Program Specialist is responsible for coordinating a critical piece of the Intuitive Technology Training Pathway. This role primarily focuses on developing and enhancing streamlined processes and building key cross-functional relationships for all customer programs. Coordinators consistently deliver the highest level of service to ensure the best possible customer experience with every interaction.

Roles & Responsibilities:

• Collaborate with Customer Training, Marketing and other groups to meet business needs and support program coordination through back-end set up, communications, registration, logistics, payments and follow-up.
• Manage approval flows and exceptions.
• Provide excellent customer service to both internal and external customers in all interactions through phone calls, emails, and in-person meetings.
• Manage event resources in business system to ensure accurate searchable data for sales.
• Identify process improvements to drive operational efficiencies.
• Support new sales representatives on the registration request process in SalesForce.com.
• Mentor new hires and onboard cross-functional teammates.
• Develop strong working relationships with various medical professionals including surgeons and hospital administration.
• Maintain critical documentation for standard operating procedures for key processes.
• Working knowledge of all programs and events that the group coordinates and be able to provide support wherever needed.

Qualifications

• Minimum bachelor’s degree or relevant work experience is required.
• Minimum 3-year experience in biotech or medical device organization preferred.
• Ability to lead others by example through all interactions.
• Proven ability to develop and implement new processes to support evolving business needs.
• Ability to analyze complex situations and collaborate to find creative solutions.
• Demonstrated ability to work creatively amidst competing priorities to deliver programs on-time.
• Excellent organizational skills and ability to multi-task.
• Self-starter with ability to take ownership of responsibilities with minimal direction.
• Demonstrated ability to learn and adapt quickly in a dynamic environment.
• Superior verbal/written communication, teamwork, and interpersonal skills to work effectively with cross-functional groups.
• Proven ability to train others on new processes utilizing different mediums, phone, web-conference, or in person.
• Experience in MS Office Suite preferred.
• Working knowledge of CRM and ERP systems – SFDC and SAP a plus.
• Experience with database applications preferred.

Requirements

• Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.
• Intuitive is an Equal Opportunity Employer.
• We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
• This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills.
• Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.

Benefits

• Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.
• Remote work options available.