[Hiring] Customer Relations & Billing Coordinator @DCX

Role Description

We are looking for a Home-Based Customer Relations & Billing Coordinator to join a growing U.S.-based company in the property restoration industry. In this role, you will support customer communication throughout restoration projects while assisting with billing coordination, invoice tracking, and documentation.

• Conduct regular check-ins with customers throughout their project.
• Provide customers with appropriate updates regarding project progress and next steps.
• Ensure customers understand what to expect during each phase of the restoration process.
• Proactively identify concerns and communicate them to the appropriate team member.
• Follow up after important project milestones to ensure customers are satisfied and informed.
• Maintain professional, empathetic, and consistent communication with customers.

• Assist with preparing and sending customer invoices.
• Track outstanding invoices and follow up as appropriate.
• Follow up with customers regarding outstanding invoices or required billing information.
• Review invoices for completeness and accuracy before submission.
• Coordinate with project managers and accounting regarding job costs, change orders, supplements, payments, and outstanding balances.
• Assist the Project Coordinator and accounting team with billing-related documentation.

Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance, Communications, Customer Service, or a related field is preferred.
• 2-3 years of experience in customer relations, customer service, billing coordination, accounts receivable, administrative support, or a related role is preferred.
• Strong verbal and written English communication skills.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience using accounting and invoicing systems to prepare, review, process, and track customer invoices.
• Familiarity with project management systems for monitoring project progress, updates, milestones, and related documentation.
• Familiarity with insurance and/or restoration claims software is preferred.
• Ability to review billing information and documentation for completeness and accuracy.
• Experience following up on outstanding invoices and required billing information.
• Ability to coordinate billing-related details with project managers, project coordinators, and accounting teams.
• Ability to learn and adapt to client-specific systems and software.

Benefits

• Salary Range: PHP 40,000 - 42,500
• Industry: Property Restoration / Insurance Restoration
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM EST (USA)
• Workdays: Monday through Friday (USA)
• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits employer share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth