[Hiring] Customer Relations Associate @Globe Life AIL

Role Description

We are actively seeking an Entry-Level Customer Relations Associate to join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages. Whether you’re looking to kick-start your career or pivot into a meaningful role where you can grow and make an impact, this could be your perfect fit.

• Assist current clients via phone and online platforms with account inquiries and product guidance.
• Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility.
• Support clients through benefits enrollment, changes, and troubleshooting.
• Keep documentation and support resources up-to-date for both internal teams and clients.
• Help identify client needs and offer appropriate product solutions.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Stay informed on industry trends, company updates, and benefit regulations.

Qualifications

• Strong communication and active listening skills.
• A customer-first attitude and genuine desire to help others.
• Self-motivated with the ability to work independently and in a team setting.
• Detail-oriented and able to manage multiple priorities effectively.
• Basic computer skills, including comfort with tools like Zoom and CRM platforms.
• Flexible, coachable, and eager to learn and grow.

Requirements

• High school diploma or equivalent (college degree a plus).
• Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you!

Benefits

• Comprehensive on-the-job training and mentorship.
• A supportive, inclusive work culture.
• Clear pathways for career advancement.
• The opportunity to make a positive impact every day.