[Hiring] Customer Operations (Workers Compensation Claims) @Revecore

Role Description

As a Workers' Compensation Claims billing specialist at Revecore, you will make high-volume, outbound calls to investigate, bill, and maximize payments on medical claims to insurance companies, on behalf of our clients (hospitals and medical providers).

Training

• Comprehensive training begins on your first day and lasts 8-10 business days.
• Led by instructors with interactive discussions and hands-on activities.
• All new team members are expected to be fully present, participate actively, and remain on camera.

Your Day

• Investigating and resolving troubled and/or denied workers' compensation claims.
• High volume of outbound calls to patient employers, insurance company representatives, attorneys, and patients.
• Submitting bills and proper documentation to the insurance company or appropriate payer.
• Reviewing information/documentation provided by the payer if bills aren't paid correctly.
• Participating in special projects to achieve goals and ensure client success.

Is this role for you?

• Driven and highly motivated to be successful.
• Desire to grow a career.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Technical proficiency to work on multiple computer screens and software applications simultaneously.
• Ability to maintain strong performance in a fast-paced environment with productivity metrics.
• Organized while multi-tasking.
• Critical thinking and problem-solving skills to find effective and efficient solutions.
• Clear and professional communication, both verbally and in writing.
• Experience with Coordination of Benefits and a general understanding of insurance billing (a plus, but not required).

Requirements

• A private, distraction-free environment to work from in your home.
• On-Camera Presence: Being on camera is essential for building trust and collaboration.
• A secure internet connection is required.
• Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads.
• Workspace area must accommodate all workstation equipment and provide adequate surface area to be productive.
• Must reside in the United States within specified states.

Benefits

• Paid training and incentive plans.
• Medical, dental, vision, and life insurance benefits available from the first day of employment.
• Excellent work/life balance.
• Employee Resource Groups build community and foster a culture of belonging and inclusion.
• 401(k) contributions matched.
• Career growth opportunities.
• 12 paid holidays and generous paid time off.
• Pay: $15/hr.

Company Description

For over 25 years, Revecore has been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We're powered by people, driven by technology, and dedicated to our clients and employees.