[Hiring] Customer Operations Specialist @eBay

Role Description

This role involves providing exceptional customer support as a Customer Operations Specialist for Caramel, a car checkout platform under the eBay group of companies.

• Devote yourself to ensuring customer satisfaction
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude
• Assist with answering customer inquiries and problems by routing customers to the appropriate contact or department
• Provide timely, empathetic support to customers through Zendesk software, handling incoming chats and emails, and speaking with customers over the phone
• Build strong feedback loops between customers and internal teams to continually improve customer experiences
• Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness
• Enhance the customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume
• Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed

Qualifications

• 2+ years of technology customer support experience with exceptional customer service skills
• Technology or automotive industries experience
• Proficient with or the ability to quickly learn an array of computer software and Microsoft Office applications
• Effective communication skills via any means with individuals of any level internally and externally
• Ability to help non-technical customers solve technical issues
• Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred
• Bachelor’s degree or equivalent a plus

Requirements

• Remote from the US all continental time zones, Mon-Fri

Benefits

• Base pay range: $37,200 - $73,200
• Total compensation package may include target bonus and restricted stock units
• Full range of medical, financial, and/or other benefits, including 401(k) eligibility and various paid time off benefits