Customer Operations Specialist @eBay
Customer Service
Salary usd 37,200 - 73..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago

[Hiring] Customer Operations Specialist @eBay

2mths ago - eBay is hiring a remote Customer Operations Specialist. πŸ’Έ Salary: usd 37,200 - 73,200 per year πŸ“Location: USA

Role Description

This role involves providing exceptional customer support as a Customer Operations Specialist for Caramel, a car checkout platform under the eBay group of companies.

  • Devote yourself to ensuring customer satisfaction
  • Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude
  • Assist with answering customer inquiries and problems by routing customers to the appropriate contact or department
  • Provide timely, empathetic support to customers through Zendesk software, handling incoming chats and emails, and speaking with customers over the phone
  • Build strong feedback loops between customers and internal teams to continually improve customer experiences
  • Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness
  • Enhance the customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume
  • Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed

Qualifications

  • 2+ years of technology customer support experience with exceptional customer service skills
  • Technology or automotive industries experience
  • Proficient with or the ability to quickly learn an array of computer software and Microsoft Office applications
  • Effective communication skills via any means with individuals of any level internally and externally
  • Ability to help non-technical customers solve technical issues
  • Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred
  • Bachelor’s degree or equivalent a plus

Requirements

  • Remote from the US all continental time zones, Mon-Fri

Benefits

  • Base pay range: $37,200 - $73,200
  • Total compensation package may include target bonus and restricted stock units
  • Full range of medical, financial, and/or other benefits, including 401(k) eligibility and various paid time off benefits
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Operations Specialist @eBay
Customer Service
Salary usd 37,200 - 73..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 147,291 Remote Jobs
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 147,291 Remote Jobs
Γ—

Apply to the best remote jobs
before everyone else

Access 147,291+ vetted remote jobs and get daily alerts.

4.9 β˜…β˜…β˜…β˜…β˜… from 500+ reviews
Unlock All Jobs Now

Maybe later