[Hiring] Customer Operations Manager @GE Aerospace

Role Description

The Customer Operation Manager demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

• The Customer Operations Manager is responsible for GE90 engine overhaul TAT and cost in GE90 offload shop for the worldwide GE90 customers.
• Responsible for the fulfillment from engine removal to redelivery for assigned customer(s) with a yearly volume of 35 shop visits.
• Participate in the operating rhythm between supply chain and offload shop.
• Own the MOR bowler chart critical actions on TAT, cost and quality.
• Integrate intelligent slot tracking and improve W2W by risk management and mitigation.
• Establish productivity priorities by contract or product.
• Organize and support program and technical reviews with customer.
• Flow down customer removal planning and shop visit forecasts.
• Maintain the customer’s material picking rule and back to birth documentation database.
• Manage the material cost review and decision of scrapped parts salvage plan.
• Track and monitor the cost trend versus CMR budget for each engine shop visit. Drive the deep dive analysis to identify the gap and follow up the implement of improvement plan.
• Support the on site Customer Operation Leader on analytics and commercial negotiations.
• Activate FLIGHT DECK for continuously improving operational processes and problem solve issues.

Qualifications

• Bachelor’s degree from an accredited university with a major in engineering.
• 7+ years supply chain or operation experiences in a mechanical manufacturing shop.
• At least 2+ years experience in shop cost, process improvement or customer interfacing role.
• Strong communication and program management capability.
• Strong conflict resolution skills.
• Strong influencing skills in a global environment.
• Detail orientated and driving closure of actions.
• Strong oral and written communication skills in English.

Desired Characteristics

• Proactiveness and positive thinking.
• Strong technical or operation experience.
• Aviation related experiences.

Benefits

• Relocation Assistance Provided: Yes
• #LI-Remote - This is a remote position.