[Hiring] Customer Operations Associate @Vitable Health

Role Description

As a Customer Operations Associate at Vitable , you’ll be the go-to partner helping our clients bring better healthcare benefits to life. From onboarding new groups to supporting their day-to-day needs, you’ll make sure every client feels confident, informed, and cared for.

• Deliver a standout client experience: Bring empathy, clarity, and energy to every interaction.
• Serve as a trusted guide: Assist clients during onboarding, ensuring each group starts on time and understands how HRA benefits work for their employees.
• Answer questions and resolve issues: Handle inquiries across channels (phone, text, email, chat) related to benefit administration, HRA compliance, and billing within SLA.
• Problem-solve with urgency: Address setup or configuration issues, ensuring programs start accurately and on schedule.
• Contribute to process improvements: Document best practices and refine internal workflows related to ICHRA operations.

Qualifications

• You’re disciplined and driven.
• You have a bachelor’s degree or equivalent work experience.
• You understand ICHRA and are familiar with individual Coverage HRAs and their regulatory requirements.
• You’ve done this before with 2+ years in customer service or operations.
• You’re a strong communicator and collaborate naturally.
• You care about impact and are passionate about healthcare.

Requirements

• Experience working cross-functionally.
• Familiarity with Zendesk (or a similar CRM platform).

Benefits

• 100% Silver Plan + Full Medical Coverage
• Dental and Vision Coverage
• 401(k) and Life Insurance
• Access to Vitable’s Primary Care membership
• Unlimited PTO
• Remote-first culture with a supportive team
• MacBook and any other gear you need
• Home office setup stipend
• Competitive equity package

Company Description

Vitable is an equal opportunity employer. We celebrate diverse backgrounds, perspectives, and experiences—and we’re committed to building a team that reflects the people we serve.

If you’re excited about this role but your background doesn’t match every requirement, we still encourage you to apply. We care more about potential and passion than checking every box.