[Hiring] Customer Onboarding Manager @Imagen Technologies

Role Description

We’re looking for a Customer Onboarding Manager to own the successful orchestration of imaging deployments across new customer sites. In this role, you are the Architect of the Onboarding Journey—the primary owner of deployment project health, responsible for driving execution against milestones and ensuring a seamless transition for the customer.

• Drive the high-level project lifecycle, ensuring workstreams are sequenced correctly and dependencies are identified before they become bottlenecks.
• Facilitate the "handshake" between departments, ensuring the System Configuration team has the inputs they need from the Customer to meet the Go-Live date.
• Consolidate status updates and escalate critical risks to the Account Lead and stakeholders, solving for timeline and communication gaps while project teams solve for technical hurdles.
• Serve as the "calm center" for internal teams and external partners, translating complex deployment phases into clear, actionable plans.
• Build and leverage playbooks, templates, and AI-enhanced delivery tools to standardize the onboarding "engine," reducing cycle times and enabling Imagen to scale without losing quality.

Qualifications

• Bachelor’s degree with at least 5 years of experience leading complex, cross-functional projects; healthcare experience strongly preferred, particularly within radiology or clinical operations.
• Proven ability to own the integration of diverse workstreams—driving projects to completion on time by managing dependencies, sequencing, and risks across specialized teams.
• Highly organized and process-driven, with a track record of using structured tools (e.g., Jira) to monitor and report on project health.
• Strong communicator with the ability to influence and align stakeholders across diverse functions and levels, including external customers and internal technical leads.
• Equanimous and composed; able to maintain focus and effectiveness under pressure, ambiguity, or rapidly shifting project conditions.
• Demonstrated experience in capturing lessons learned and building scalable "onboarding engines" (e.g., playbooks, templates, automation) to improve future delivery.
• Confidence to represent Imagen independently in the field, with the self-awareness to operate as a supportive teammate and trusted partner to technical execution teams.
• Willingness to travel ~15% of the time for customer deployments, working remotely the remainder of the time.

Requirements

• Our headquarters are based in New York, NY, and this job is conducted remotely.
• The base salary range for this position is $115,000 - $145,000, plus equity and benefits.
• Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Benefits

• Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited.
• Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.
• Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind.