[Hiring] Customer Onboarding Manager @Tekmetric

Role Description

Become a Tekmetric Product Expert:

• Provide detailed account walkthroughs and assist many new customers with implementation.
• Clearly communicate account setup requirements and expectations with customers and key stakeholders.
• Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations.
• Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership.
• Ensure customers receive superior service.
• Collaborate with the sales, customer success, operations, support, and engineering teams.
• Leverage feedback for continuous improvement to the onboarding process.
• Develop a deep understanding of customers' business and operational objectives.
• Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric.
• Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
• Run and manage customer data migrations.

This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression.

Qualifications

• 1-2 years’ experience in Customer Onboarding or a customer-facing function.
• Project Management Skills.
• Track record of proactively resolving escalated client service issues while sharing insights with the organization.
• Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite.
• Ability to improve team processes and direction.
• Work closely with the Customer Success team to solve problems collaboratively.
• Bachelor’s degree Preferred.

Benefits

• Enjoy the flexibility of remote work.
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you're well-rested.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
• Keep growing with support for continuing education - we’re invested in your development.
• Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Company Description

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.