[Hiring] Customer & Office Support Representative @EBSCO Industries Inc

Role Description

The PRADCO Hunting Division is seeking an energetic, goal-oriented Customer and Office Support Representative with a passion for delivering customer support to our diverse community of avid subscribers and team members. This Rep will provide exceptional, proactive support through a primarily remote work environment.

• Communicate with customers via multiple channels, including phone, email, live chat, social media, and text.
• Provide basic administrative assistance to others on the PRADCO Hunting Team.
• Adapt to evolving products, tools, and services in a fast-paced environment.
• Join a dedicated team focused on supporting each other while enhancing product knowledge and expertise.

The Customer and Office Support Representative will report to the Customer Service Supervisor.

Qualifications

• High school diploma.
• A minimum of 1-year experience providing support in customer service and office support.

Requirements

• Experience working with Zendesk or similar CRM system.
• Appreciation for the outdoors.
• Ability to work in a remote setting with a reliable internet connection.
• Great communication skills.
• Strong time-management skills.
• Goal-oriented mindset.
• Outstanding organizational, interpersonal and communication (written and verbal) skills.
• Strong problem-solving skills.
• Coachable mindset.
• Ability to multitask.
• May require sitting for long periods of time in an office environment.

Benefits

• Profit Sharing Trust.
• Excellent Medical/Dental/Drug/Vision benefits.
• Many other benefits.