[Hiring] Customer & Marketing Coordinator @Blueprint

Role Description

We are seeking a passionate and dynamic individual to join our team as a Customer Service Agent. As a crucial member of the Blueprint community, you will play a vital role in supporting our customers, ensuring their satisfaction, and contributing to the overall success of our brand.

Position Responsibilities:

• Customer Support:
  • Respond promptly to customer inquiries via various channels, including email, chat, and phone.
  • Provide exceptional assistance and guidance to customers regarding our products, services, and brand philosophy.
  • Has exceptional inbox management skills.
  • Can multi-task with a variety of systems, products, tickets, and customer/order issues.
• Issue Resolution:
  • Investigate and resolve customer issues with a proactive and solution-oriented approach.
  • Collaborate with other teams to address complex customer concerns and ensure timely resolution.
• Product Knowledge:
  • Develop a deep understanding of Blueprint Bryan Johnson's products, values, and mission to effectively communicate with customers.
  • Having extensive knowledge of the Blueprint Protocol is a plus!
• Community Engagement:
  • Foster a positive and engaging community environment by actively participating in discussions, forums, and social media platforms to be abreast of what is happening within the community.
  • Advocate for Blueprint's mission and values while building relationships with customers.
• Feedback and Improvement:
  • Collect customer feedback and insights to contribute to continuous improvement efforts within the company.
• Project Admin & Marketing Support:
  • Keep marketing timelines and tasks updated, ensuring deadlines are met.
  • Monitor project progress and share regular updates with the Creative Strategist.
  • Flag potential delays early and take corrective actions when needed.
  • Track timelines and ensure promotion dates are aligned with overall campaign goals.
  • Provide support for organizing and maintaining SOPs to ensure consistency in processes.
• Reporting, SOPs & General Coordination:
  • Organize and manage creative files, ensuring everything is easily accessible.
  • Support the team with weekly/monthly reporting to track project progress.
  • Maintain and organize SOPs, ensuring consistency and clear communication across teams.
  • Perform small but essential admin tasks to keep projects moving.

Qualifications

• Excellent communication skills, both written and verbal.
• Must be able to keep up with a fast-paced startup environment.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to adapt in a fast-paced and dynamic work environment.
• Passion for health, wellness, and the mission of Blueprint Bryan Johnson.
• 1+ year in admin, project coordination, or similar (marketing/creative experience a plus).

Requirements

• Previous experience in customer service or a related field is preferred.
• Experience with Shipbob, Shopify, and Gorgias.