[Hiring] Customer Learning Solutions Specialist @Danaher

Role Description

The Customer Learning Solutions Specialist drives adoption of Cytiva’s customer education portfolio. Working closely with customers and cross-functional teams, the role helps accelerate product adoption, operator readiness, and customer self-sufficiency through effective use of Cytiva’s learning solutions. The role focuses on customer engagement, enablement, and insight generation rather than direct sales ownership.

This position reports to the Senior Director, Learning Solutions and is part of the Learning Solutions education team located in the United States of America, working remotely to cover the Americas, Australia, New Zealand, and India.

What you will do:

• Customer education expertise & enablement: Serve as the regional expert on Cytiva’s customer education portfolio, enabling customer-facing teams to effectively position and recommend learning solutions.
• Customer engagement & adoption: Engage with customers to understand education needs, recommend appropriate learning pathways, support demonstrations and onboarding, and drive adoption across the customer lifecycle.
• Support strategic learning opportunities: Partner with Commercial teams on customer discussions requiring learning expertise, supporting needs discovery, solution scoping, and learning-related customer engagements.
• Customer insight & continuous improvement: Gather customer feedback, identify adoption barriers and emerging needs, and provide actionable insights to improve the learning portfolio and customer experience.
• Cross-functional collaboration: Collaborate with Commercial, Product Management, Operations, Customer Success, and technical teams to ensure consistent and effective customer learning experience.

Qualifications

• 3+ years experience in customer education, customer training, technical training, customer success, or a related customer-facing role.
• 3+ years experience within the life sciences, biotechnology, biomanufacturing, bioprocessing, or other technical or regulated industry.
• 3+ years experience delivering training, onboarding, enablement, or knowledge transfer programs for customers or end users.
• 3+ years experience supporting customer adoption or implementation of products, services, or technical solutions.

Requirements

• Ability to travel globally 50% of the time.

Benefits

• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
• Annual salary range for this role is $100,000 - $125,000.
• This job is also eligible for bonus/incentive pay.