[Hiring] Customer Intake Specialist @Harper

Role Description

You're the first voice a customer hears when they come to Harper. Not a call center job—the front line of a company transforming how millions of businesses get insured.

This is high-volume, high-intensity work. You'll be on the phone continuously throughout your shift, talking with business owners, learning about their operations, and capturing the information that powers everything downstream. Every conversation you have becomes data that makes our AI smarter. Every detail you capture correctly means a business gets the coverage they actually need.

We're looking for someone who gets energy from constant customer interaction. Not tolerates it—thrives on it. The pace is relentless. You'll move from one call to the next without downtime. Your enthusiasm on call 50 needs to match call 1.

What You'll Do

• Talk to business owners all day.
• Capture information with precision.
• Be the face of Harper.
• Feed the system that gets smarter.

Qualifications

• You've done high-volume customer work before.
• You can type fast while talking.
• You stay organized under pressure.
• You actually like talking to people.
• You have stamina.

Requirements

• 12-hour shifts.
• Continuous engagement.
• No coasting.

Benefits

• Health, dental, and vision insurance.

Compensation

• Pay: $40,000 - $50,000 per year + performance bonuses.
• Schedule: Monday - Friday, 12-hour shifts.
• Location: Remote.

The Process

• Application questions
• AI assessment — Mock intake call with an AI agent
• Team lead screen — Skills and culture fit
• Manager screen — Alignment on pace and expectations
• Founder call

To Apply

We're building a vertically integrated AI platform that connects go-to-market, sales operations, customer service, and retention under one architectural roof. That integration creates compounding through feedback loops—every interaction makes the system smarter. Thousands of businesses already trust us.

You'll be on the front line of that system. High volume, high stakes, high impact. The work is demanding, but it's work that matters—and there's a clear path to growth for people who excel.

If you thrive under pressure, get energy from customer interaction, and want to be part of building something that's never existed—apply.