[Hiring] Customer Implementation Specialist @Applied Systems Canada

Role Description

We’re searching for a Business Analyst- Insurance Classification and Implementation to join our Activation Services team in a remote role. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

• Analyze and map relationships between NAICS, ISO, SIC, NCCI, and other insurance-specific classification frameworks to support underwriting, rating, eligibility, and product logic.
• Identify common operational, exposure, and risk characteristics that tie together disparate classification standards.
• Create and maintain authoritative mapping documentation, decision rationales, and supporting artifacts for internal and external use.
• Translate real-world business descriptions into accurate industry classifications across multiple standards.
• Assess edge cases where businesses do not cleanly align to a single class code and recommend defensible classification approaches.
• Serve as a subject-matter expert when working with carriers, bureaus, vendors, and partners on classification logic and alignment.
• Persuasively communicate classification rationale, especially in scenarios involving disagreement, regulatory sensitivity, or underwriting impact.
• Facilitate working sessions to align classification approaches and gain consensus across organizations with differing incentives or interpretations.
• Advanced ability to synthesize multiple classification systems and identify shared risk, exposure, and operational attributes.
• Strong data analysis and documentation skills, including the ability to clearly articulate “why” behind classification decisions.
• Comfort working with structured data, APIs, schemas, or rule-based systems that consume classification inputs.
• Strong understanding of how classification decisions impact underwriting appetite, pricing, coverage eligibility, and regulatory compliance.
• Ability to balance theoretical classification definitions with practical insurance outcomes.

Qualifications

• 5+ years of experience in the insurance industry, preferably in Commercial Lines, Workers’ Compensation, or Small Business insurance.
• Hands-on experience working with NAICS, ISO, SIC, and/or NCCI class codes in underwriting, rating, analytics, or product design contexts.
• Exposure to carrier underwriting guidelines, eligibility rules, or bureau filings where classification accuracy is critical.
• Experience interpreting real-world business operations (e.g., mixed operations, ancillary services, multiple revenue streams) for insurance purposes.
• Prior experience in roles such as Business Analyst, Product Analyst, Underwriting Analyst, or Insurance Data Analyst.

Requirements

• Experience working directly with insurance carriers, carrier partners, or third-party data providers.
• Familiarity with regulatory or compliance considerations related to classification and rating.
• Experience supporting API-driven or data-platform products where classification logic is embedded in automated decisioning.

Benefits

• A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter.
• Flexibility in collaboration, working remotely and in-person to empower teams.
• A comprehensive benefits and compensation package that centers our teammates:
• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday