[Hiring] Customer Feedback Service Representative @HRS Talent Solutions

Role Description

Not every customer comment needs the same response. A thank-you can be acknowledged briefly; a note that reveals an unresolved issue needs a real follow-up. This remote customer service job reviews assigned online feedback in the context of the existing case, writes an appropriate reply, and keeps the office administration record current. The work calls for a specific acknowledgment, not a refund promise or a closed service problem simply because the comment sounds polite.

• Acknowledge customer comments appropriately.
• Review assigned online customer comments and related cases.
• Thank a customer for a specific helpful observation.
• Identify questions that still need answers.
• Route unresolved issues to the appropriate service owner.
• Avoid promising refunds or outcomes you cannot authorize.
• Note responses and next actions in the customer record.
• Flag recurring points for a lead without drawing conclusions from one message.
• Keep personal details out of general team summaries.

Qualifications

• New to a formal customer service role is welcomed.
• Experience with thoughtful written replies or careful note-taking in any setting is a plus.

Requirements

• Read linked cases before responding to comments.
• Provide appropriate replies based on the context of the comments.
• Maintain a clear trail for anyone taking over the case.
• Verify details before closing a comment.
• Ensure responses are factual and do not imply resolutions that are not confirmed.

Benefits

• Compensation: $26.40 - $28.55 per hour.
• Full-time remote position.