[Hiring] Customer Experience Specialist @Too Good To Go

Role Description

We’re looking for an exceptional bilingual Customer Experience Specialist to join the CX superstar team at Too Good To Go in Scotland! This position requires availability from Saturday to Wednesday, from 9 am to 6 pm. This is a fully remote position and requires fluency in English and French.

Your mission:

• Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care.
• You’ll inspire and empower them to take action against food waste and to become part of the movement.

The role will include responsibilities such as:

• Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone.
• Answering all questions through some of our Social Media tools.
• Handle priority situations with high care, as well as contact users and stores proactively when necessary.
• Empower users and partners to maximize saved meals through proactive support and targeted retention efforts.
• Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour.
• Proactively identify partner and consumer pain points and surface technical or operational issues to internal stakeholders globally.

Qualifications

• Experience in Customer Service or Account Management.
• Full written and verbal proficiency in French and English to communicate with users and partners across Scotland.
• Someone based in Scotland.
• You’re comfortable working towards KPIs and performance targets, with a strong focus on delivering great customer outcomes.
• A first-class and inspiring communicator, who is able to draw on those skills to set the bar high.
• Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.
• A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.
• Detail-oriented individuals who are able to stay focused through repetitive tasks.
• Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus.

Benefits

• A rare opportunity to work in a social impact company where you can use your commercial skills to drive positive change.
• An open company culture where you have the independence and room to unleash your creativity.
• A strong team culture where learning together is encouraged and successes are celebrated together.
• Inclusive benefits with flexible working hours and generous vacation and wellness policies.
• The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support!
• Strong personal as well as professional development in a thriving, high-growth scale-up environment.