[Hiring] Customer Experience Specialist @Allied Roofing Partners

Role Description

A Customer Experience (CX) Specialist is often the first person a homeowner talks to—whether they've called, filled out a web form, or clicked a social ad. The CX Specialist role is designed to make sure customers hear back in minutes, not hours. CX will also help existing customers with questions and/or basic information as needed. This role blends customer service and appointment setting. You'll work from proven scripts and playbooks while bringing real listening and judgment to every call. You'll start by supporting Capstone Roofing, with room to grow into other brands and tools as our CX team expands. Our goal is simple: Homeowners feel supported, not processed.

Qualifications

• Phone-based customer service, appointment setting, inside sales, or call-center experience, including experience working with scripts or playbooks.
• Clear, confident, and friendly phone presence.
• Persistent without being pushy.
• Empathy, patience, and quick thinking with the ability to respond thoughtfully rather than react.
• Strong comfort with technology and the ability to learn and move between a CRM, dialer or softphone, and other tools as they evolve.
• Self-discipline and the ability to work productively from home.
• Quiet, professional home workspace with reliable high-speed internet.
• Coachable and goal-driven mindset.
• Authorization to work in the United States.

Requirements

• Location: Remote – United States (preferred PST Time)
• Employment Type: Full-Time, Hourly
• Compensation: $18.00–$22.00 per hour, based on experience
• Schedule: Daytime business hours, with evening and Saturday coverage during peak season
• Overtime available
• Reports to: Assistant Director, Customer Experience

Benefits

• $18.00–$22.00 per hour, based on experience
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid holidays
• Equipment and software provided

Company Description

Allied Roofing Partners and its operating companies are equal opportunity employers. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations are available for applicants and employees with disabilities.