[Hiring] Customer Experience Specialist @Quince

Role Description

French Bilingual Customer Experience Specialist

Be the heartbeat of Quince! Connect with customers via chat, email, phone, and social channels. Solve problems with empathy, guide them authentically, and share insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day.

Responsibilities

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
• Resolve issues with empathy, turning challenges into positive experiences.
• Navigate tools efficiently while keeping the human touch.
• Share insights and recurring patterns to help improve the experience.
• Become a product expert to guide customers authentically.

Qualifications

• High School diploma or GED
• Bilingual in French and English - both written and spoken
• Minimum 2 years of customer service experience
• Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
• Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

Requirements

• Comfortable adopting new tools to enhance service.
• Builds loyalty through warm, polished, and authentic interactions.
• Takes full responsibility for outcomes and anticipates customer needs.
• Thrives amid change while maintaining calm and consistency.

Growth Opportunities

• Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
• Leadership Tracks: Senior Associate → Team Lead → CX Manager
• Enablement Tracks: Quality & Training or Workforce Management

Benefits

• $26 CAD per hour with tenure based increases
• Up to $1,300 CAD month performance bonus
• 3-week paid training and onboarding
• Set schedule with guaranteed hours
• Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.
• Referral bonuses of up to $1,000.