[Hiring] Customer Experience Specialist @Signet Jewelers

Role Description

As a Customer Experience Specialist, you will be the first point of contact for customers calling into our Contact Center. You’ll help support iconic brands including Kay, Jared, Zales, Peoples, and Banter, ensuring every customer leaves the interaction feeling valued and supported.

Responsibilities

• Provide professional, courteous, and grateful assistance on every telephone call
• Deliver exceptional, personalized resolutions tailored to each customer’s needs
• Maintain accurate records of interactions and transactions
• Multitask confidently—documenting, researching, and engaging with customers in real time
• Demonstrate strong phone etiquette and represent Signet positively at all times
• Meet or exceed expectations for production, call efficiency, schedule adherence, and quality
• Manage escalated concerns with empathy, patience, and professionalism

Qualifications

• Previous customer service or client support experience
• Strong verbal and written communication skills
• Ability to multitask with accuracy and attention to detail
• Comfort with data entry, Microsoft Word, Excel, and basic math
• Analytical mindset to interpret feedback and continually improve
• Bilingual skills (especially Spanish) are a plus

Benefits

• Join an inclusive, diverse culture where you matter
• Work safely and comfortably from home—we provide all necessary equipment
• Competitive starting pay of $16.50/hour, plus seasonal overtime opportunities
• Employee discounts
• Bilingual Spanish differential pay available (must pass speaking/writing assessment)
• Up to 6 weeks of paid training, plus ongoing coaching, and development
• Opportunities for cross-training (e.g., chat support)
• Earn referral bonuses when your recommended hires complete 60 days!
• Comprehensive healthcare, dental, and vision insurance to keep you and your family covered
• Generous 401(k) matching after just one year to help secure your financial future