[Hiring] Customer Experience Specialist @Funded.club

Role Description

This role involves supporting onboarding, troubleshooting issues, and understanding customer needs and priorities. You will guide customers through the self-service learning path, host Q&A sessions, monitor onboarding progress, and continually improve the onboarding experience.

• Support the custom configuration of each client’s quality management system
• Import quality data and deliver platform support
• Act as a key partner in customer satisfaction during onboarding
• Assist existing customers with day-to-day questions to ensure confident, effective use of the platform

Qualifications

• Background in Quality Assurance or compliance using a QMS
• Strong attention to detail and data accuracy
• Excellent organization and time-management skills
• Ability to work independently and collaborate in a remote team
• Strong written and verbal communication
• Proactive in managing responsibilities and tracking client progress
• Self-motivated with strong attention to detail
• Comfortable handling multiple tasks in a growing company

Requirements

• Recommend custom QMS configurations within the platform
• Perform quality checks to ensure data integrity
• Update internal Client Health trackers and flag risks
• Deliver virtual product Q&A sessions during onboarding
• Proactively follow up with customers to maintain timelines
• Escalate at-risk projects through proper channels
• Triage and respond to support desk inquiries
• Monitor Self-Service training reports to ensure client progress

Benefits

• Salary: $60,000–$70,000 CAD
• Full remote work opportunity — we are a virtual business
• Flexible hours — we measure KPIs, not clock-punching
• Health Insurance + Health Spending Account (HSA)
• Fun and supportive environment
• Performance-based bonus
• Opportunity to be part of a growing team and business
• Quarterly in-person sync-ups to meet colleagues, align on strategy, and celebrate wins