[Hiring] Customer Experience Representative @Allegion

Role Description

This position will interact with external and key customers, via email and phone to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals.

• Communicate directly with key customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies.
• Research, document and administer product warranty programs including credits, replacements and return material authorizations.
• Edit, enter and modify customer orders in the business operating system in an accurate and timely manner, as required.
• Act as consultant to advise basic product application.
• Represent the organization daily through customer contact and relationship-building.
• Work with internal departments to enable accurate account management and resolution of customer issues.
• Gather information for measurement, analysis and reporting.
• Make all necessary modifications and updates in the business systems to support all company processes.
• Meet all service level agreements as set by management.
• Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.

Qualifications

• Minimum 2 years related customer service /industry experience.
• Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees.
• Understand basic customer needs and expectations to provide prompt effective resolution to requests.
• Ability to communicate solutions to customers in ways they can understand and implement.
• Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.
• Excellent written and verbal communications skills with the ability to apply problem solving techniques.
• Working knowledge of Microsoft Office and manufacturing operating systems.

Requirements

• Post-Secondary Education / equivalent years of experience preferred.

Benefits

• A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose.
• High energy, influential, cross collaborative team environment.
• Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.
• Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.
• Competitive base salary.
• Health, dental and other insurance coverage, helping you "be safe, be healthy".
• Tuition Reimbursement.
• Employee Discounts.
• Community involvement and opportunities to give back so you can "serve others, not yourself".