[Hiring] Customer Experience Internship @Vantaca + HOAi

Role Description

As a Vantaca Customer Experience intern, you’ll play a key role in supporting the onboarding and success of our management company clients. You’ll partner with our Solutions Consultant and Project Manager to accelerate workflow deployment, improve team processes, and support product testing and documentation.

This internship is ideal for someone interested in SaaS, AI technology, business operations, or customer success who wants hands-on experience at a fast-paced company!

Core Values

• Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
• Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
• Accountability Starts with Me: Notices problems and takes personal action to solve them.
• Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
• Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.

Responsibilities

• Support new client implementations by preparing workflow documentation, setup templates, and configuration data.
• Collaborate with Solutions Consultant and PM's to streamline processes that help clients go live faster.
• Conduct data analysis and cleanup using Excel or similar tools to prepare client imports and reports.
• Assist with writing internal knowledge base articles and process documentation.
• Identify operational improvements that reduce manual work for the CX team.
• Contribute to special projects focused on improving customer adoption, support efficiency, or agent performance metrics.

Qualifications

• Pursuing a bachelor’s degree or equivalent experience in Business, Operations Management, Information Systems, Data Analytics, Accounting, or related field.
• Strong interest in technology, automation, and customer experience.
• Proficient with Excel and comfortable analyzing or manipulating datasets.
• Exceptional organization skills with the ability to manage multiple priorities.
• Strong communication and collaboration skills; able to work across teams.
• Motivated self-starter who learns quickly and thrives in a fast-paced environment.

Benefits

• Our eNPS is +68! (Google it, that is great).
• Benefits: Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Named on Inc 5000 list of America’s Fastest Growing Private Companies.
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
• We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.