[Hiring] Customer Experience Analyst Graduate Intern @Highmark Health

Role Description

The Summer 2027 Customer Experience Analyst Graduate Internship provides graduate students with an opportunity to gain hands-on experience supporting customer experience strategy, digital experience optimization, journey analytics, and experience design initiatives within a healthcare organization. This internship is designed to develop the next generation of customer experience, analytics, and digital strategy professionals through direct exposure to:

• Customer journey evaluation
• Voice-of-customer insights
• User experience research
• Data-driven decision-making

As a member of the Customer Experience team, the intern will collaborate with:

• Business leaders
• Digital experience professionals
• Marketing teams
• Product owners
• Analytics partners

Participants will gain exposure to:

• Customer experience
• Digital engagement
• Artificial intelligence
• Analytics
• Experience design

Typical responsibilities include:

• Analyzing voice-of-customer data
• Evaluating customer journeys
• Conducting website and digital experience assessments
• Reviewing Adobe Analytics insights
• Supporting process improvement initiatives
• Developing journey maps and experience recommendations
• Assisting with content and SEO optimization efforts
• Preparing presentations and reports for stakeholders

Through mentorship, project-based learning, and cross-functional collaboration, participants will strengthen their analytical, communication, research, and customer experience capabilities while gaining valuable experience in human-centered design and digital transformation.

Qualifications

• Bachelor’s degree
• Pursuance of a graduate degree full or part-time in an accredited college or university

Requirements

• Pursuing a Master's degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, User Experience (UX), Digital Marketing, Product Management, Healthcare Administration, or a related field
• Experience with Voice of Customer (VOC) analytics, customer journey mapping, customer experience measurement, or digital experience analysis

Essential Job Functions

• Communicate effectively while interacting directly with colleagues, clientele, and/or other internal or external constituencies
• Provide professional services under supervision to meet day-to-day operational objectives
• Participate in projects and programs designed to develop professional skills and expertise
• Assist in planning and implementing unit projects and initiatives
• Conduct research and reporting as requested by management
• Undertake related studies or enrichment programs as appropriate
• Perform miscellaneous job-related duties as assigned

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. Employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. Compliance with the Health Insurance Portability Accountability Act of 1996 (HIPAA) and all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy is required.