[Hiring] Customer Experience & Benefits Specialist @Lisa Russel

Role Description

As an Entry-Level Remote Client Representative, you'll work directly with clients who have requested information regarding their benefits and coverage options.

• Meet with clients through Zoom and phone appointments
• Schedule and confirm virtual consultations
• Answer questions regarding available benefits and coverage options
• Explain products and services clearly and professionally
• Assist clients with applications, enrollment, and policy updates
• Provide ongoing customer support and follow-up communication
• Build and maintain long-term client relationships

Participate in virtual training and mentorship programs to develop communication, customer service, and leadership skills.

Qualifications

• Strong communication and interpersonal skills
• Positive attitude and willingness to learn
• Self-motivation and accountability
• Strong organizational and time-management skills
• Ability to work independently in a remote environment
• Professionalism and integrity
• Commitment to delivering excellent customer service

• Helpful Experience (Not Required):
• Customer Service
• Sales
• Retail
• Hospitality
• Healthcare
• Education
• Administrative Support
• Client Relations
• Call Center Operations

Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Ability to obtain a resident Life & Health Insurance License
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone capability
• Quiet, professional workspace

Benefits

• 100% Remote Work
• Flexible scheduling after training
• No daily commute
• Modern virtual work environment
• Comprehensive training program
• Leadership mentoring
• Promotion from within
• Performance-based advancement
• Long-term career development
• Medical reimbursement program for qualifying representatives
• Company-supported life insurance
• Residual income opportunities
• Union-supported work environment
• Leadership conferences and incentive travel
• Advanced virtual technology and collaboration tools