[Hiring] Customer Experience Auto Technician with Expertise in Race Cars, Muscle Cars, or Hot Rods @Speedway Motors Inc.

Role Description

Are you a gearhead who wants to help other car enthusiasts build unforgettable automotive experiences? Do you know the ins and outs of aftermarket auto parts for muscle cars, hot rods, and race cars? We’re ready to drive ourselves forward with a rock star Auto Technician who can not only diagnose and solve technical challenges, but confidently guide customers toward purchasing the right products to bring their builds to life—over the phone and via email.

• Be the expert voice over the phone that helps customers identify, evaluate, and purchase products that will achieve their performance or restoration goal.
• Use a consultative approach to recommend solutions, explain product benefits, and guide customers toward confident buying decisions.
• Communicate in writing to provide technical support and product recommendations to customers via email and other applications.
• Make independent decisions regarding proper product application, ensuring both technical accuracy and alignment with customer needs.
• Maintain an extensive working knowledge of aftermarket automotive technology as it pertains to building, tuning, and maintaining Race Cars, Hot Rods, and Muscle Cars.
• Serve as a technical resource for both customers and internal teams, including sales and customer support staff.
• Assist our product and e-commerce teams to develop and update website content.
• Collaborate with internal teams to support product visibility, customer engagement, and overall sales success.
• Contribute toward the development of training material for fellow techs and sales staff members.
• Participate in the production of technical content including video, tech articles, instruction sheets, and product reviews.
• Attend industry trade shows and events acting as an ambassador for Speedway Motors.
• Embrace and live out Speedway Motors core values.
• Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs.
• Maintain regular, reliable, and punctual attendance.
• Take ownership of assigned responsibilities and follow through on commitments.
• Seek opportunities for continuous improvement and professional growth.
• Perform other duties as assigned.
• Adapt to changing priorities and demonstrate flexibility in a dynamic work setting.
• Adhere to all company policies, procedures, and safety protocols.

Qualifications

• Passion for muscle cars, hot rods, and performance vehicles.
• Excellent communication skills.
• Strong computer skills – experience in typing (30 wpm), web navigation, search engines, and essential programs like Outlook.
• Dependable attendance.
• Comfort in a role that blends technical expertise with a sales component.
• Customer-focused mindset.

Requirements

• Constant sitting or standing (may choose sit-down or stand-up desk).
• Viewing multiple computer monitors for extended periods.
• Ability to rarely lift and carry <25 lbs. and rarely push/pull up to 50 lbs.
• Rare walking.
• Rare bending/reaching, twisting.
• Frequent pinching, grasping, fine manipulation with fingers to use computer and phone.
• Heated and air-conditioned indoor work.
• Schedule is Monday-Friday from 8:00 a.m. - 5:00 p.m. Central Time.

Benefits

• Comprehensive Health, Dental and Vision Insurance.
• Retirement Plan with Company Match.
• Paid Time Off.
• Paid Holidays.
• Paid Parental Leave.
• Continuing Education Reimbursement.
• Wellness Program and Healthy Living Reimbursement.
• Discount on Speedway Motors Product and Referral Bonuses.
• Growth Opportunities.
• An extremely supportive team.
• Opportunity to utilize your strengths and be creative.