[Hiring] Customer Experience Associate I @Conduent

Role Description

This role involves providing exceptional customer service as the first point of contact for our client’s customers.

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Listen actively to understand customer needs and offer clear, accurate information.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Support team operations during peak times or absences to help maintain seamless service.

Qualifications

• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Complete a background check, credit check, and security fingerprinting.
• Compliance with camera requirements for meetings and training.
• Working knowledge of computers and Windows applications.

Requirements

• Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• The company will provide all necessary computer equipment.
• Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.

Benefits

• Comprehensive benefit options and a great work environment that values your success.
• Competitive Pay: $14.00 starting on day one.
• Shift differential: $1.50 per hour for hours between 6PM-6AM.
• Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm).
• Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics.
• Career Growth: Opportunities to advance your career in a supportive, innovative environment.