[Hiring] Customer Experience Agent @Spotahome

Role Description

This role involves providing exceptional customer service to the Spotahome community.

• Be the first point of contact to handle and resolve customer complaints.
• Address emails and phone calls from users needing assistance, including urgent situations, in a professional manner.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and troubleshoot problems using available resources.
• Arbitrate in situations between users and provide solutions according to our policies and procedures.
• Proactively and independently work to meet targets and goals.
• Communicate customers’ feedback and suggestions to other departments to improve customer service.

Qualifications

• 2-5 years of customer service experience, handling complaints in similar sectors/environments.
• Fluent in English; German, Italian, or French are highly valued.
• Patience, empathy, and a unique ability to manage stress.
• Open to change, learn quickly in an ever-changing environment.
• Ability to work under pressure and adapt to adverse situations.
• Skilled and eloquent in writing and oral communication.
• Strong communication and interpersonal skills.
• Problem-solving skills with a passion for dispute resolution.
• Technical aptitude and ability to quickly learn new technology.
• Ability to multitask by handling emails and calls simultaneously.
• Based in Madrid.

Benefits

• Remote flexibility, trusting our team and being goal-oriented.
• Competitive salary in accordance with candidate experience, alongside a flexible retribution system (restaurant vouchers, transport, etc.).
• Wellness and benefits plan for physical and mental health, including gympass and access to mental health programs.
• Day off on your birthday, celebrating it with you.
• Training budget, company events, and team building activities.
• A challenging and creative job in an innovative, fast-moving, owner-managed company with growth opportunities.
• An open corporate culture with room for new ideas and impulses.
• Work with talented, committed, and supportive teammates.
• International work environment with more than 16 nationalities.
• No politics or bureaucracy, just a great environment to achieve your best work.