[Hiring] Customer Experience Advocate @The Lee Company

Role Description

Join our team of professional Customer Experience Advocates helping businesses with their Facility service needs, such as HVAC, Plumbing, and Electrical.

• Be part of a growing team where we thrive responding to calls, emails, and chats from customers in a professional and timely manner.
• Encourage daily interactions across business lines to provide an optimal level of support and communication.
• Develop and maintain strong professional working relationships with other team members.
• Have a deep understanding of Lee Company’s culture and mission to create a place where employees can THRIVE.
• Monday - Friday schedule – no holidays or weekends!
• Remote Work Flexibility.

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Must practice active listening and problem-solving skills.
• Driven, tenacious, and enthusiastic attitude.
• Service-minded 'How can I help?' approach.
• Methodical, organized, and with excellent attention to detail.
• Team Player willing to roll sleeves up and collaborate with the team.
• Ability to multi-task and work under pressure.
• High level interpersonal communication skills, both verbal and written.
• Computer skills (MS Teams, MS Outlook, Internet and Intranet navigation, Web-based platforms).
• Dynamics 365 experience a plus but not required.
• Five9 experience not required but desired.

Benefits

• Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.
• Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
• Company-supported volunteer opportunities to make a real impact.
• Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
• Paid time off (PTO), holidays, and Chaplain services for support when you need it.

Company Description

Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our incredible team has built their reputation on trust, honesty, employee safety, and excellence since 1944.