[Hiring] Customer Experience Administrator @Koin Limited

Role Description

The Customer Experience Administrator supports the Customer Experience team with structured administrative tasks that help ensure customer enquiries, returns, and order issues are handled efficiently and accurately across multiple Koin brands. This role focuses on the operational side of customer support, including:

• Processing returns and refunds
• Responding to customer reviews
• Managing disputes such as payment chargebacks

The position works closely with the Operations Director and wider operations team to ensure customer issues are resolved quickly and processes are followed consistently. The role is fully remote and based in LATAM, working initially aligned with UK business hours. Full training will be provided on Koin’s systems, processes, and brand portfolio. This is a detail-oriented, process-driven role suited to someone organised, reliable, and comfortable working with digital systems and written communication in English.

Qualifications

• Excellent written and spoken English
• Strong attention to detail and organisational ability
• Comfortable working with structured processes and administrative tasks
• Ability to follow procedures carefully and maintain accurate records
• Reliable internet connection and suitable remote working environment
• Ability to work aligned with UK business hours

Requirements

• General computer literacy and ability to learn internal systems quickly
• Microsoft 365 (Outlook, Excel, Teams) or similar productivity tools
• Previous experience in customer service, administration, or e-commerce support roles
• Strong written communication skills for customer-facing responses
• Ability to handle customer issues professionally and calmly
• High level of reliability and accuracy in administrative work

Benefits

• $1,000 monthly salary
• Fully remote role (LATAM-based)
• Initial working hours aligned with UK business hours, with potential flexibility over time
• Structured onboarding and training on Koin systems and brands
• Opportunity to work across multiple international D2C brands
• Exposure to e-commerce operations and customer experience processes
• Supportive remote team environment with opportunities to grow within the company