[Hiring] Customer Engagement Specialist @Synergistix

Role Description

The Customer Engagement Specialist supports the Customer Engagement team by assisting Account Managers and Account Executives with administrative, operational, and client-facing tasks. This role helps ensure smooth day-to-day client interactions, timely follow-through, and accurate documentation. The Specialist contributes to overall client satisfaction by executing assigned tasks reliably and professionally, serving as an extension of the Account Manager/Account Executive in organizing, tracking, and communicating customer needs. Previous experience in the pharmaceutical industry is a plus.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be provided.
• Compliance with all company policies, procedures and SOPs.
• Ability to handle confidential or sensitive client information appropriately.

Requirements

• Associate degree or equivalent work experience preferred.
• 1–2 years of experience in administrative support, customer service, operations, or a coordination role; experience in software, healthcare, or life sciences a plus.
• Familiarity with project coordination or task tracking tools.
• Basic understanding of data exchanges or databases helpful but not required; willingness to learn is essential.
• Proficiency with Microsoft Office or equivalent productivity tools.
• Strong written documentation and note-taking skills.

Benefits

• Strong customer service orientation and professional communication skills.
• High attention to detail, accuracy, and ability to follow established processes.
• Ability to manage multiple priorities in a fast-paced environment.
• Reliable follow-through and accountability for assigned tasks.
• Strong organizational skills and comfort working across multiple internal teams.
• Proactive, resourceful, and open to learning new systems and processes.
• Comfortable working independently in a remote environment.