[Hiring] Customer Engagement Executive @SEAhub Asia

Role Description

Drive customer onboarding and conversion by engaging users across chat platforms, identifying their needs, assisting with account setup, and delivering personalized support to maximize retention and sales.

• Engage with customers across LiveChat, WhatsApp, and Telegram, identifying intent and guiding them toward successful onboarding and deposit actions.
• Take ownership of the end-to-end customer journey, from first contact through onboarding, engagement, and conversion.
• Identify customer needs in real time and recommend relevant products, promotions, or services to drive upselling and repeat activity.
• Proactively convert inbound enquiries into active users through effective communication and relationship building.
• Assist with account setup, verification, and issue resolution using backend tools to ensure a smooth customer experience.
• Maintain accurate records of customer interactions and transactions within CRM and internal systems.
• Monitor customer behavior and engagement signals to identify high-potential users and maximize conversion opportunities.
• Deliver a high-quality, responsive, and personalized experience to strengthen customer retention and lifetime value.

Qualifications

• Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
• Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
• Strong multitasking, organizational, and time management skills.
• Creative and resourceful problem-solver with a proactive mindset.
• Reliable high-speed internet connection (work-from-home role).
• Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
• Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
• Proficiency in English and Mandarin is required.

Requirements

• Work schedule: 9 hours per day, 5 days a week, with 2 rest days.

Benefits

• Remote-first roles built for freedom and flexibility.
• Learning & Development that sharpens skills and accelerates careers.
• Competitive salary packages for high performers.
• Wellbeing perks that help you thrive inside and outside work.
• A team that supports, celebrates, and wins as one.