[Hiring] Customer Enablement Specialist @Smart Apartment Data

Role Description

As a Customer Enablement Specialist, you will lead live onboarding sessions and product training for external clients, helping them understand and confidently use our platform. This is a client-facing training role, not a support role. You’ll be responsible for delivering clear, structured, and engaging sessions that drive product adoption and long-term success.

• Lead live onboarding sessions via Zoom for new clients
• Deliver structured product walkthroughs and training sessions
• Explain platform features in a clear, practical, and engaging way
• Answer client questions confidently during live sessions
• Help clients successfully adopt and use the platform
• Represent the company in a professional, client-facing environment

Qualifications

• 2+ years of experience delivering training, onboarding, or customer education sessions
• Experience leading live sessions, workshops, or presentations (not just supporting training)
• Strong ability to explain processes, tools, or platforms clearly
• Excellent communication skills suitable for U.S.-based clients
• English level: C1 or C2 (required)
• Reliable internet and professional remote setup

Requirements

• Experience onboarding customers or users onto a tool, platform, or structured process
• Background in:
  • Customer Success / Onboarding
  • Product Training / Enablement
  • Learning & Development / Corporate Training
  • Teaching (with structured group delivery)
• Experience delivering sessions via Zoom or similar tools
• Familiarity with CRM or software tools (a plus, not required)

Benefits

• 100% Remote, location independent
• Compensation: $2000 per month (based on relevant experience and demonstrated skills)

This Role is NOT a Fit For

• Customer support roles without training responsibilities
• HR onboarding focused only on internal employees
• Administrative or coordination roles without training delivery
• ESL/teaching roles without structured presentation or facilitation experience

Bonus Points

• Experience in customer education, onboarding, or implementation
• Ability to quickly learn and explain software tools
• Experience working with international or U.S.-based clients