[Hiring] Customer Enablement Associate @McGraw Hill LLC.

Role Description

The Customer Enablement Associate partners with sales team members to service, support, and maintain customer territories. Working cross-functionally across regional teams, this highly collaborative role serves as a primary point of contact — fielding customer inquiries and delivering solutions when sales representatives are unavailable. This is a remote position with up to 10% of travel time required. Candidates must reside in and be authorized to work for any employer in the United States.

• Provides service and support to customer territories, including creating accounts, providing sample copies, granting access to instructor resources, preparing pricing exceptions, and CRM tracking.
• Utilizing standardized processes, provides solutions to customer issues.
• Regularly answers product questions.
• Collaborates with sales team members to ensure territories have support coverage.
• Resolve bookstore and Instructor problems.
• Facilitate resolution of technical problems through Customer Service teams.
• Resolve student access code problems.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 2+ years of experience in a related field.
• Excellent problem-solving skills with a customer-centric focus; superior critical thinking skills.
• Ability to think independently and work with speed and accuracy to deliver results.
• Excellent organizational skills with attention to detail.
• Proficient communication skills.
• Demonstrated flexibility to meet customer demands.
• Proficient understanding of product landscape, services, and support.
• Proficiency with Microsoft Office suite and CRM systems.
• Demonstrated ability to collaborate and share ideas.
• The ability to learn, understand and execute with autonomy.

Benefits

• The pay range for this position is between $37,000 and $41,000 USD annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location.
• We offer benefits including medical, dental and/or other benefits, depending on the position offered.