[Hiring] Customer Enablement Associate @McGraw Hill LLC.

Role Description

The Customer Enablement Associate will assist in all aspects of servicing and supporting sales territories when a Learning Technology Representative or Customer Success Representative is not in place. A successful team member is organized and detail-oriented with strong written and verbal communication skills. This role is highly collaborative, working cross-functionally across regional teams. Our team works with a positive approach to problem-solving and teamwork.

This is a remote position open to applicants that permanently reside within the United States. This position works a set weekly schedule.

What you will do:

• Service and support sales territories with digital account creation and sample copies
• Access Instructor resources, packages and pricing
• Create book builds, booklists, inclusive access support, track shipments, check stock levels and SFDC maintenance
• Resolve bookstore and Instructor problems
• Facilitate resolution of technical problems through CXG
• Resolve student access code problems
• Offer Instructors product recommendations, to support their course needs
• Collaborate with District Managers and Specialists on coverage of sales territory

Qualifications

• Bachelor’s Degree (preferred)
• Excellent problem-solving skills with a customer-centric focus and natural bias for teamwork
• Ability to think independently and work with speed and accuracy to deliver results
• Excellent organizational skills with attention to detail and superior communication skills
• Proficiency with the Microsoft Office suite, other technology, and the web
• CRM experience
• The ability to learn, understand and execute with autonomy

Benefits

• Medical, dental and/or other benefits, depending on the position offered

Company Description

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. If you are curious, open to new ideas and ready to make a difference, we want to talk to you.