[Hiring] Customer Email Response Assistant @HRS Talent Solutions

Role Description

This remote role is centred on an assigned customer email inbox. You will:

• Read everyday questions.
• Look up the information available to the support team.
• Write replies that answer customer inquiries.
• Record questions needing another person’s review and make a clear handoff.
• Aim to prevent customers from repeating details in every exchange.

Pay is $29 per hour. The opening may be part-time or full-time.

The kind of correspondence you will handle includes:

• Requests for service documents.
• Inquiries about the status of routine requests.
• Questions regarding online pages explaining next steps.

You would check approved guidance and any relevant history before replying. If a message covers several questions, separate the answer into short parts. A reply should:

• Inform the customer what is known.
• Indicate what remains open.
• Clarify whether someone else will need to follow up.

For requests lacking sufficient detail:

• Ask for only the information needed under the employer’s process.
• Leave the request marked as pending until the detail arrives.

If a customer sends a new email about an open issue:

• Connect it with the earlier conversation when possible.
• Avoid duplicate replies.
• Help the team see the full exchange.

For questions you cannot resolve:

• Let the customer know the request has been passed along.
• Provide the receiving colleague with enough context to continue.
• Avoid suggesting that a decision has been made simply because the email was forwarded.

Accuracy matters as much as tone:

• Use the correct name.
• Avoid unsupported promises.
• Keep explanations clear for those unfamiliar with the company’s systems.

Routine office administration includes:

• Marking an inquiry’s status.
• Attaching the relevant email to the right record.
• Leaving a short note after a handoff.

Before closing a request, check that the customer received either an answer or a specific next step. The record should make sense to a colleague who did not see the first message.

Qualifications

• Clear writing skills.
• Careful reading abilities.
• Comfort using browser tabs and an online inbox.
• Ability to organize several open questions without confusion.
• Prior customer service or office administration experience is welcome but not required.
• Experience from study, volunteering, or other jobs where information was explained clearly can also transfer.

Requirements

• A suitable private workspace for remote work.
• A home office setup is one possible option.

Benefits

• Training on guidance, inbox, and recordkeeping process provided by the employer.

Company Description

Interested applicants can highlight writing, customer communication, or experience organizing requests, even if it came from outside a formal support job. A particular email platform is not a requirement. We are interested in applicants who know when to check a fact before sending a reply.

If selected for the next step, you may be asked to complete an application on the hiring company’s website. Your relevant skills and willingness to learn will be considered alongside any direct experience.