[Hiring] Customer Community Manager @AvePoint

Role Description

The Customer Community & Growth Manager builds and scales customer programmes that help current customers connect, learn, adopt, and realise ongoing value from AvePoint Confidence Platform.

• Launch and operate AvePoint’s online customer community hub.
• Create a trusted destination for IT practitioners, administrators, security and governance leaders, and other customer stakeholders.
• Own customer user groups, virtual labs, technical office hours, online community engagement, peer-learning programmes, and technical advisory councils.
• Establish a scalable, high-quality engagement model for AvePoint’s long-tail customer base.
• Create structured opportunities for strategic customers to influence product direction, customer experience, and technical enablement.
• Work with Customer Success, Product, Support, and Product Marketing to turn customer needs and feedback into peer learning, practical enablement, product insight, and measurable adoption outcomes.
• This is a post-sale growth role designed to strengthen product adoption, customer health, retention, and expansion readiness.

Qualifications

• Experience in community management or customer engagement roles.
• Strong understanding of customer success and product adoption strategies.
• Excellent communication and interpersonal skills.
• Ability to analyze customer feedback and translate it into actionable insights.

Requirements

• Build and launch the community.
• Define the community strategy, value proposition, operating model, engagement calendar, governance, and success measures.
• Create scalable member journeys that recruit, deepen adoption, and re-engage customers.
• Deliver customer user groups, virtual labs, technical office hours, product clinics, peer-learning sessions, and technical advisory councils.
• Turn customer questions, adoption barriers, and support themes into practical learning experiences, content, and community programmes.
• Use community engagement and learning signals to identify expansion opportunities.
• Create structured feedback loops to capture customer needs, sentiment, technical challenges, product feedback, and expansion use cases.
• Gather and relay customer feedback trends to Product and Product Marketing.

Benefits

• Competitive market-based compensation.
• Work-life balance through a remote working model.
• Career progression and internal mobility opportunities.
• EUR 1.000,00/Year towards our Tuition Reimbursement Program.
• Employee Referral Program.
• Corporate Donation Matching Program.
• Restaurant Vouchers.
• Company sponsored events / regular team building events.
• 30 PTO/Year, plus all public holidays and access to AvePoint holidays!
• Flexible Public Holiday Policy.
• ... and much more!