[Hiring] Customer Community & Advocacy Manager @Nemetschek

Role Description

ALLPLAN is seeking a strategic, hands-on Customer Community & Advocacy Manager to help build and manage a global customer community program that connects, educates, and empowers customers worldwide. This role is ideal for someone who can combine strong program management, community engagement, customer advocacy, and cross-functional collaboration to turn a new community initiative into a valuable part of the customer experience.

• Support and execute the global community strategy in alignment with Customer Success, Support, Product, Marketing, and regional business priorities.
• Help evaluate, implement, and manage the online community platform, ensuring it is easy to use, scalable, well-organized, and aligned to customer needs.
• Launch, moderate, and grow the community by driving customer participation, encouraging peer-to-peer discussion, and maintaining a high-quality member experience.
• Develop and manage community programs, including user groups, virtual events, customer forums, ambassador activities, customer-generated content, and peer-learning opportunities.
• Partner with Support, Customer Success, and Product teams to identify recurring customer questions and turn them into useful community content, knowledge-sharing resources, and self-service opportunities.
• Establish and maintain governance, moderation, and engagement guidelines to encourage productive, inclusive, and customer-focused interactions.
• Track and report on community performance metrics such as engagement, participation growth, content contribution, customer advocacy activity, self-service usage, and support deflection opportunities.
• Capture community insights and customer feedback, then share relevant themes with Product, Customer Success, Support, and Marketing stakeholders.
• Identify and nurture customer advocates who can participate in references, testimonials, case studies, events, advisory activities, and peer-to-peer learning.
• Contribute to the future community operating model by documenting processes, identifying resource needs, and helping define where additional support may be required as the program scales.

Qualifications

• BA/BS degree or relevant training or education.
• 5+ years of experience in community management, customer success, customer marketing, customer advocacy, or customer engagement roles, including hands-on experience managing programs that support customer education, engagement, adoption, or advocacy.
• Experience managing customer communities, advocacy programs, customer marketing programs, or customer engagement initiatives in a SaaS, technology, or B2B environment.
• Strong program management skills with the ability to coordinate projects, stakeholders, timelines, content, and communications.
• Understanding and hands-on experience of online community engagement, moderation practices, customer advocacy, and digital customer experience.
• Strong written and verbal communication skills, including the ability to create clear customer-facing content and internal updates.
• Collaborative working style with the ability to partner effectively with Customer Success, Support, Product, Marketing, and regional teams.
• Data-driven mindset with experience tracking engagement, adoption, content performance, or customer program metrics.
• Proficient (C1 or C2) in German and English.

Requirements

• Preferred: Experience helping launch or significantly expand an online customer community.

Benefits

• Allplan is proud to be an equal opportunity workplace.
• We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.