[Hiring] Customer Care Voice Associate @NTT DATA

Role Description

We are currently seeking a Customer Care Voice Associate to join our team, providing customer care to Life Insurance policyholders, agents, and other customers.

Must Live in Continental United States

Pay for this role is $19.00/hr.

The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time). Shift times may be changed as per client requirements. Additionally, overtime may be required based on business requirements.

Qualifications

• 1 year experience (WAH) remote customer service
• 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
• Minimum High school diploma or GED

Requirements

• Previous life insurance industry experience that required knowledge of life insurance and annuity policies.
• Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
• Ensuring customer satisfaction (CSAT) and striving to meet service metrics.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
• A typical day will likely involve fielding between 75 to 100 calls.
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
• Attention to detail, accuracy, and accountability for your work product.
• Designated quiet area to complete calls while working from home.
• New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.
• Must pass drug screen.
• Must pass a background check with education check and employment verification check.

Benefits

• Medical, dental, and vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits