[Hiring] Customer Care Specialist @Extenteam Client Roles

Role Description

We are looking for a Customer Care Specialist for a Property management client of ours.

• Contacts delinquent account holders by telephone or in writing and requests payment to satisfy the account.
• Collects payments and/or establishes alternative payment plan or other process for payment of delinquent accounts.
• Reviews files for third party collections, including final calls/emails, supporting preparation of documents needed for sale.
• Follows up with customers on established payment plans.
• Documents collection activities and may recommend charge-offs.
• Support additional post move out processes as business need demands.
• Reach out to previous residents who have a past-due balance via telephone, e-mail and in writing to collect payment to satisfy the account.
• Work with delinquent account holders to create and fulfil payment plans or commit to settlements per internal processes and nuances.
• Collaborate with 3rd party bank to ensure efficient return of digital and physical refund to customers.
• Collaborate with site-teams when disputes occur to ensure appropriate charges were placed and invoices are uploaded.
• Work with internal accounting partners regarding stale dated checks and reissue questions.
• Support with reissuing of refunds by producing lost check affidavits and collaborating with customer to ensure timely completion and return of refund.

Qualifications

• Requires High School Degree.
• 1-2 years residential and property experience preferred.
• Superior attention to detail.
• Ability to navigate a computerized data entry system or other relevant applications.
• Dependability and proven ability to work independently.
• The ability to work in a fast-paced environment.
• History of building strong relationships with team members working in different locations.
• Advanced written and oral communication skills.
• Excellent computer skills and proven ability to handle a variety of tasks.
• Superb customer service skills.
• Proficiency in Microsoft Office Programs i.e. Outlook, Excel, and Word.

Requirements

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port).
• i5 11th Gen or higher.
• Windows 11 / MacOS Catalina or higher.
• Minimum of 8 GB RAM.
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background).
• Back-ups in case of power or internet provider interruptions.
• Good headset and webcam (preferably noise-canceling headset).

Benefits

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.