[Hiring] Customer Care Specialist @Preply

Role Description

To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.

• Answer customers’ questions and resolving any issues that they may be facing.
• Identify problem areas and flagging them to the concerned team.
• Ensure customer satisfaction, and work on collecting and tracking user's feedback.
• Work closely with the product teams to resolve issues and share customer feedback.

Qualifications

• Previous experience providing support through live chats.
• Fluency in English.
• Strong technical and analytical skills.
• Ability to provide proactive and innovative solutions.
• Outstanding written and verbal skills.
• Ability to understand customer's needs.
• Ability to work in teams.
• A customer-centric, empathetic mindset with excellent listening skills.
• An ability to focus on what counts, creating simple solutions to deliver fast results.
• A passion for learning and desire for self-improvement.

Requirements

• Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD.
• Internet connection of at least 30mbs.

Benefits

• Flexibility with a monthly rotating schedule and 9-hour shifts.
• No calls—only written communication via chats, emails, and social.
• Support from trainers during onboarding and beyond.
• A dynamic environment with reasonable goals and clear KPIs.

Company Description

Preply is all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.

• We’ve just reached unicorn status with a $150M Series D.
• Today, 100,000+ tutors teach 90+ languages to learners in 180 countries.
• Joining Preply means helping define the future of education at global scale.